2020 Consumer Shopping Survey: A Bread Research Report

Brand loyalty is experiencing an upheaval. As more shoppers buy primarily online, retailers need to adapt. Learn how buying behavior has changed during the pandemic and what factors will drive repeat purchases now and in the future.

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What you'll find inside:

  • How online spending is changing: More than half of shoppers are spending more online now than 3 months ago. 
  • What drives repeat purchase behavior: 41.9% of shoppers would be more likely to make a repeat purchase with a pay-over-time option.
  • The experiences online shoppers value most in 2020 and beyond: 55.4% of shoppers decide where they shop based on the checkout process.